Frequently Asked Questions
1. What products does Lekshaa sell?
Lekshaa offers a curated collection of premium fashion jewellery and accessories, including necklaces, earrings, bracelets, and rings. Our pieces are crafted to complement modern, elegant styles — designed to make you feel luxurious every day.
2. Does Lekshaa ship internationally?
Yes. Lekshaa ships internationally to selected countries. Shipping availability will be shown at checkout based on your delivery location.
3. Do you offer Cash on Delivery?
Cash on Delivery (COD) is available for eligible orders within India. COD availability may vary based on your pin code and order value. Please check at checkout to confirm if COD is available for your location.
4. Which payment methods do you accept?
We accept a wide range of payment methods including credit and debit cards (Visa, Mastercard, RuPay), UPI, net banking, and popular wallets. International customers can pay via credit/debit card or PayPal where available.
5. How long does shipping take?
Domestic orders within India are typically delivered within 5–7 business days. International orders may take 10–20 business days depending on the destination country and customs processing times.
6. Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees levied by your country's customs authority. These charges are the responsibility of the customer and are not included in the order total or shipping fee. We recommend checking your local customs regulations before placing an order.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this to monitor your delivery status in real time.
8. Can I return a product?
Yes. We accept returns on eligible items within 7 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our support team with your order details.
9. Can I return an international order?
At this time, we do not accept returns on international orders. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will do our best to resolve the issue.
10. What items are non-returnable?
The following items cannot be returned: items marked as final sale or non-returnable at the time of purchase, products that have been used, altered, or damaged after delivery, and items without original packaging or tags.
11. How long do refunds take?
Once your return is received and inspected, refunds are typically processed within 5–7 business days. The amount will be credited back to your original payment method. Bank processing times may vary.
12. Is online payment secure?
Yes. All transactions on Lekshaa are secured with SSL encryption. We do not store your card or payment details. Our payment gateway partners are PCI-DSS compliant, ensuring your financial information is always protected.
13. Can I cancel my order?
Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To request a cancellation, please contact our support team as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled.
14. How do I contact Lekshaa support?
You can reach our support team by emailing us at support@lekshaa.in. We aim to respond to all queries within 24–48 business hours. For faster assistance, please include your order number in your message.