Shipping policy

Shipping Policy

Last Updated: June 2026

At Lekshaa, we are committed to delivering your jewellery safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through www.lekshaa.com and www.lekshaa.in.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Locations

We currently ship to:

  • India

  • Australia

  • New Zealand

  • United States

  • Canada

  • United Kingdom

  • Europe

  • Singapore

  • United Arab Emirates

  • Selected international destinations

If your country is not listed during checkout, please contact us at support@lekshaa.com and we will check shipping availability.

Estimated Delivery Times

India

Location Estimated Delivery
Metro Cities 3–7 Business Days
Non-Metro Cities 5–10 Business Days
Remote Locations 7–14 Business Days

International Orders

Region Estimated Delivery
Australia & New Zealand 7–14 Business Days
United States & Canada 7–15 Business Days
United Kingdom & Europe 7–15 Business Days
Asia Pacific 5–12 Business Days
Middle East 7–15 Business Days

Please note that delivery times are estimates only and may vary depending on customs clearance, courier operations, weather conditions, public holidays, and other factors outside our control.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order value

  • Product weight and dimensions

  • Shipping method selected

Any applicable shipping fees will be clearly displayed before payment is completed.

From time to time, Lekshaa may offer free shipping promotions on selected orders or destinations.

Customs Duties, Taxes & Import Charges

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, and other local government charges may apply depending on your country’s regulations.

These charges are:

  • Determined by your local customs authority.

  • Not included in the product price unless explicitly stated.

  • The responsibility of the customer.

Lekshaa has no control over these charges and cannot predict their amount.

If customs charges are refused by the customer and the shipment is returned or destroyed by customs authorities, refunds may be reduced by any costs incurred.

Order Tracking

Once your order has been dispatched, tracking information will be sent via email.

Please allow up to 24 hours for tracking information to become active after shipment.

If you experience any issues tracking your order, please contact our support team.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Courier service disruptions

  • Customs inspections

  • Public holidays

  • Severe weather conditions

  • Natural disasters

  • Strikes or transportation disruptions

  • Incorrect shipping information provided by the customer

Lekshaa is not liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • We may not be able to modify the address after dispatch.

  • Additional shipping charges may apply for redelivery.

  • Lekshaa is not responsible for packages delivered to incorrectly supplied addresses.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date).

  • Provide your order number and supporting photographs if applicable.

We will work with the shipping carrier to investigate and provide an appropriate resolution.

Refused Deliveries

If a customer refuses delivery of a shipment:

  • Original shipping charges will not be refunded.

  • Any customs duties, taxes, return shipping fees, or carrier charges incurred will be deducted from any eligible refund.

Split Shipments

In certain cases, orders containing multiple items may be shipped separately to ensure faster delivery.

Customers will receive tracking information for each shipment where applicable.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact:

Lekshaa Customer Support

Email: support@lekshaa.com

Websites:
www.lekshaa.com
www.lekshaa.in

We are committed to ensuring your order reaches you safely and securely.